Terms and Conditions General Terms and Conditions
Provider identificationLTLUX24 Licht & Technik GmbH
Friedrich-Ebert-Str. 1b
D-15344 Strausberg
Phone | +49 (0) 3341/ 3907015
Fax | +49 (0) 3341/ 3907019
e-mail | info@leuchtenking.de
Managing Director | Herr René Lau
HRB 11816 | Local Court Frankfurt / Oder
VAT ID No. | DE258473373
Scope
The following Terms and Conditions apply to all orders placed via our online shop by consumers and businesses.
A consumer is any natural person who enters into a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or self-employed professional activity.
For entrepreneurs
With respect to entrepreneurs, these Terms and Conditions shall also apply to future business relationships without us having to refer to them again. If the entrepreneur uses conflicting or supplementary General Terms and Conditions, their validity is hereby objected to; they shall only become part of the contract if we have expressly agreed to them.
Contract language, contract text storage
The language available for concluding the contract is German.
We save the contract text and send you the order details and our T&Cs by email. You can view the contract text in our customer login.
Prices
Prices include the currently applicable statutory VAT. The prices listed in this catalog apply exclusively to orders placed via the online shop. The prices shown in the web catalog at the time of the order apply. The price of an order remains tied to the price shown in the web catalog at the time of ordering, even if the prices in the web catalog change after the order is placed (e.g. price increase).
Payment
The following payment methods are available in our online shop:
Prepayment
If you select advance payment, we will provide you with our bank details in a separate email. The goods will be delivered after receipt of payment. If you pay in advance, we grant a 3% discount on the invoice amount.
Purchase on invoice
When purchasing on account, the invoice amount must be paid by bank transfer to our bank account after receipt of the goods and the invoice. We reserve the right to offer purchase on account only after a successful check.
Installment payment
If available, payment in installments is possible. The respective terms and conditions are displayed during the ordering process.
To prevent fraud, we reserve the right to carry out an additional identity check for certain payment methods, in particular for purchase on account or payment by installments.In this context, it may be necessary for you to upload a valid identity document (e.g. identity card or passport) during the ordering process.The transmission is carried out exclusively for the purpose of fraud prevention and is processed in accordance with the applicable data protection regulations.
Online payment methods
As part of payment processing, we offer you additional payment methods via the payment service providers PayPal and Mollie. These include, in particular, payments by credit card, debit card, Apple Pay, Google Pay, PayPal, and bank transfer.
Additional payment methods
Depending on the delivery country, creditworthiness, and other factors, additional country-specific payment methods may be available. These include, in particular, Trustly, iDEAL, iDEAL in3, EPS, Billie, Bancontact, KBC/CBC, Belfius Direct Net, Przelewy24, BLIK, TWINT, and BANCOMAT Pay.
Note
The payment methods available in each individual case are displayed during the order process. There is no entitlement to use a specific payment method.
Order process and correction option
Once you have found the desired product, you can add it to the shopping cart without obligation by clicking the button - ADD TO CART -. You can view the contents of the shopping cart at any time without obligation by clicking the button - SHOPPING CART -. You can remove the products from the shopping cart at any time by clicking the - REMOVE ITEM - button. If you want to purchase the products in the shopping cart, click the button - CHECKOUT - after selecting the desired shipping and payment method. You will then be asked to enter your personal data and confirm that you have read the customer information (T&Cs). You can cancel the ordering process at any time or complete it by clicking the order button - PLACE ORDER WITH OBLIGATION TO PAY -. Before submitting the order, you have the opportunity to identify any input errors. Of course, you can correct and/or change the information you have entered at any time during the ordering process by clicking - BACK - in your browser. Or use the direct click on the individual order steps for your corrections (above in the overview).
Contractual partner, conclusion of contract
The purchase contract is concluded with LTLUX24 Licht & Technik GmbH.
The presentation of the products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalog.You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained for this purpose during the ordering process.By clicking the order button, you place a binding order for the goods contained in the shopping cart.Confirmation of receipt of your order will be sent by email immediately after submitting the order and does not yet constitute acceptance of the contract.
When the contract with us comes into effect depends on the payment method you choose:
Prepayment
If you select the payment method advance payment, we will accept your order by sending a declaration of acceptance in a separate email within two days, in which we will provide you with our bank details.
Purchase on invoice
If invoice purchase is selected, we accept your order by sending a declaration of acceptance in a separate email or by delivering the goods.
Installment payment
If installment payment is selected, the contract is concluded as soon as we accept your order by declaration of acceptance or delivery of the goods.
Online payment methods (PayPal and Mollie)
If you select a payment method offered via the payment service providers PayPal or Mollie, payment processing will be carried out by the respective payment service provider.By placing the order, you also issue the payment instruction to the payment service provider.The contract is concluded as soon as the payment transaction has been initiated and confirmed by the respective payment service provider.
Cash payment on collection
If cash payment on collection is selected, the contract is concluded upon dispatch of the acceptance declaration in a separate email.
Delivery
Unless otherwise agreed or stated differently on the item, we deliver, subject to availability, within 5 working days at the latest. For payment methods by advance payment, the delivery period begins after the customer has initiated payment; for other payment methods (e.g. cash on delivery or invoice), the delivery period begins after we have accepted the order. No deliveries are made on Sundays and public holidays; the delivery period is extended accordingly. You will receive the invoice by separate mail. If the goods are unavailable through no fault of our own, the consumer will be informed immediately and any payments already made will be refunded.
Retention of title
The goods remain our property until full payment has been made.
For entrepreneurs, it additionally applies that we retain ownership of the goods until all claims arising from the business relationship have been fully settled.
You may resell the reserved goods in the ordinary course of business.You hereby assign to us in advance the claims arising from the resale up to the amount of the invoice.This applies regardless of any connection or mixing of the goods.We accept this assignment.You remain authorized to collect the claims.We can collect receivables ourselves if you fail to meet your payment obligations.
Shipping costs
For shipping within Germany, there are no shipping costs for orders over €150. For orders under €150, we charge €10 shipping costs. Delivery is free to your door - in the case of freight forwarding shipments (floor lamps, fragile goods, furniture), delivery is made free curbside.
Our Swiss customers can find more information here
|
Switzerland pickup Grenzach You have the option to collect the goods at the Ates parcel shop in Grenzach (D). |
free | |
| Shipping Albania | 120 | Euro |
| Shipping Andorra | 80 | Euro |
| Shipping Australia | 400 | Euro |
| Shipping Belarus | 150 | Euro |
| Shipping Belgium | 20 | Euro |
| Shipping Bosnia and Herzegovina | 120 | Euro |
| Shipping Bulgaria | 60 | Euro |
| Shipping Canada | 350 | Euro |
| Shipping China | 350 | Euro |
| Shipping Denmark | 25 | Euro |
| Shipping Germany | 10 | Euro |
| Shipping Estonia | 160 | Euro |
| Shipping Finland | 50 | Euro |
| Shipping France | 60 | Euro |
| Shipping Greece | 50 | Euro |
| Shipping Hong Kong | 200 | Euro |
| Shipping Ireland | 50 | Euro |
| Shipping Iceland | 180 | Euro |
| Shipping Italy | 30 | Euro |
| Shipping Japan | 400 | Euro |
| Shipping Qatar | 300 | Euro |
| Shipping Korea | 280 | Euro |
| Shipping Croatia | 50 | Euro |
| Shipping Latvia - Latvia | 60 | Euro |
| Shipping Liechtenstein | 70 | Euro |
| Shipping Lithuania | 60 | Euro |
| Shipping Luxembourg | 20 | Euro |
| Shipping Malaysia | 320 | Euro |
| Shipping Malta | 90 | Euro |
| Shipping Moldova | 120 | Euro |
| Shipping Monaco | 80 | Euro |
| Shipping Montenegro | 120 | Euro |
| Shipping New Zealand | 410 | Euro |
| Shipping Netherlands | 20 | Euro |
| Shipping North Macedonia | 120 | Euro |
| Shipping Norway | 80 | Euro |
| Shipping Austria | 20 | Euro |
| Shipping Poland | 25 | Euro |
| Shipping Portugal | 35 | Euro |
| Shipping Romania | 60 | Euro |
| Shipping San Marino | 80 | Euro |
| Shipping Saudi Arabia | 320 | Euro |
| Shipping Sweden | 50 | Euro |
| Shipping to Switzerland | 70 | Euro |
| Shipping Switzerland Bankamp items | 70 | Euro |
| Shipping Serbia | 120 | Euro |
| Shipping Singapore | 280 | Euro |
| Shipping Slovakia | 40 | Euro |
| Shipping Slovenia | 30 | Euro |
| Shipping Spain | 30 | Euro |
| Shipping Spain Islands | 90 | Euro |
| Shipping South Africa | 380 | Euro |
| Shipping Taiwan | 320 | Euro |
| Shipping Thailand | 180 | Euro |
| Shipping Czech Republic | 40 | Euro |
| Shipping Turkey | 140 | Euro |
| Shipping Hungary | 60 | Euro |
| Shipping USA | 350 | Euro |
| Shipping Vatican City | 80 | Euro |
| Shipping United Arab Emirates | 300 | Euro |
| Shipping United Kingdom | 160 | Euro |
| Shipping Cyprus | 50 | Euro |
The EU member states include:
Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus
In principle, you have the option of picking up your order from Leuchtenking, Friedrich-Ebert-Str. 1b, 15344 Strausberg, Germany, during the business hours stated below: Tuesday to Friday from 11 am to 5 pm.
Right of withdrawal for consumers
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party nominated by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement. (e.g. by letter, fax or e-mail). You can use the attached model withdrawal form for this purpose, but this is not mandatory.
Our contact details are: LTLUX24 Licht & Technik GmbH, Friedrich-Ebert-Str. 1b, 15344 Strausberg, Germany, info@leuchtenking.de, Phone: +49 (0) 3341 3907015, Fax: +49 (0) 3341 3907019
You can also submit the withdrawal form or another declaration online:
https://www.leuchtenking.de/kontakt.asp?top=Kontakt&headl=widerruf
We will confirm receipt of your cancellation immediately by email.
To meet the deadline, it is sufficient to send the notification in good time.
Consequences of cancellation
If you cancel this contract, we will reimburse all payments, including delivery costs, without undue delay and no later than fourteen days from receipt of your cancellation.Excluded are additional costs arising from a delivery method other than the least expensive standard delivery.For international deliveries, only the cheapest standard delivery within Germany will be refunded.The refund will be made using the same payment method, unless otherwise agreed.No fees will be charged.We may refuse the refund until we have received the goods back or proof of shipment has been provided.
You must return the goods without undue delay and at the latest within fourteen days.The deadline is met if the goods are dispatched in time.You bear the direct return costs.For goods that cannot be shipped as parcels, these amount to 150 EUR.You are only liable for any loss in value if it results from use beyond what is necessary.
The right of withdrawal does not apply to the following contracts:
Goods that are custom-made or clearly tailored to personal needs.
Replacement glass is excluded from the right of withdrawal, as it is ordered individually for specific luminaires.
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form.)
- LTLUX24 Licht & Technik GmbH, Friedrich-Ebert-Str. 1b, 15344 Strausberg, info@leuchtenking.de, Germany, Fax: +49 (0) 3341 3907019
- I hereby withdraw from the contract for the following goods or services
- Ordered on / received on
- Name
- Address
- Signature (only for notification on paper)
- Date
(*) Delete as appropriate.
General information on returns
Please avoid signs of use and damage to the goods.Please return the goods as completely as possible and in the original packaging.Use suitable packaging to protect against transport damage.
Please notify us in advance of returns.These instructions are not a prerequisite for exercising your right of withdrawal.
Transport damage
For consumers applies:
If goods are delivered with obvious transport damage, please report this immediately to the delivery person.Please also contact us immediately.Failure to make a complaint has no effect on your statutory claims, in particular warranty rights.However, they help us assert claims against the carrier or the transport insurance.
For businesses only:
The risk passes to you as soon as the goods have been handed over to the freight forwarder or carrier.The obligation to inspect and give notice of defects pursuant to § 377 HGB applies.If you fail to notify us, the goods shall be deemed approved.This does not apply to defects that were not apparent during the inspection.This also does not apply if a defect was fraudulently concealed.
Warranty and Guarantees
Unless expressly agreed otherwise below, the statutory warranty liability law shall apply. For consumers, the limitation period for claims for defects for used goods is one year from delivery of the goods. For entrepreneurs, the limitation period for claims for defects is one year from the transfer of risk; the statutory limitation periods for the right of recourse under § 478 BGB remain unaffected.
In dealings with entrepreneurs, only our own information and the manufacturer's product descriptions that have been included in the contract shall be deemed agreed regarding the condition of the goods; we assume no liability for public statements made by the manufacturer or other advertising claims.
If the delivered item is defective, we shall initially provide warranty to business customers, at our discretion, either by remedying the defect (repair) or by delivering a defect-free item (replacement delivery).
The above limitations and reductions of limitation periods do not apply to claims arising from damages caused by us, our legal representatives, or vicarious agents
- - in the event of injury to life, body, or health
- - in the event of intentional or grossly negligent breach of duty as well as fraudulent intent
- - in the event of a breach of material contractual obligations, the fulfillment of which is essential for the proper performance of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations)
- - within the scope of a warranty promise, if agreed
- - insofar as the scope of application of the Product Liability Act is opened.
Customer service: You can reach our customer service on weekdays from 11:00 a.m. to 5:00 p.m. at 03341/3907015, by email at info@leuchtenking.de
Installation for luminaires and assemblies intended for fixed installation
Always have the installation carried out by an authorized professional. This ensures that, in the event of a defect, it is not deemed to have been caused by the installation.
Vision – Digital visualization
With “Vision,” Leuchtenking offers a digital visualization function that allows customers to virtually integrate selected products into a room image they upload themselves.
The visualization is created automatically using digital image processing and artificial intelligence. It serves solely as a non-binding illustration and does not constitute technical planning, lighting calculation, or a to-scale representation.
Representation, colors, proportions, lighting effects, and other details may differ from the actual product. Only the product images, dimensions, and technical data in the respective item description are authoritative.
By uploading an image, the customer confirms that they are the copyright holder of the image or have the necessary usage rights and that no third-party rights are infringed.
The customer grants Leuchtenking the right of use to the uploaded image required to carry out the visualization. Any further use or publication shall take place exclusively on the basis of a separate express consent.
There is no entitlement to a specific quality, dimensional accuracy, or error-free visualization.
Liability
For claims arising from damages caused by us, our legal representatives or vicarious agents, we shall always be liable without limitation
- - in the event of injury to life, body, or health,
- - in the event of intentional or grossly negligent breach of duty,
- - in the case of warranty promises, where agreed, or
- - insofar as the scope of application of the Product Liability Act is opened.
Code of Conduct
We are subject to the following codes of conduct: Trusted Shops quality criteria http://www.trustedshops.com/tsdocument/ TS_QUALITY_CRITERIA_de.pdf
Dispute resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here: https://ec.europa.eu/consumers/odr/.
We are willing to participate in an out-of-court dispute resolution procedure before a consumer arbitration board.
Responsible is the General Consumer Arbitration Board of the Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de.
Final provisions
If you are a business owner, German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.If you are a merchant within the meaning of the Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you shall be our registered office.
Privacy Policy
We are pleased about your interest in our website.Protecting your privacy is very important to us.Below we inform you about how we handle your data.
Storage of access data in server log files
You can visit our websites without providing any personal information.We only store access data in server log files (e.g. file name, date, time, data volume and provider). This data is used solely to ensure trouble-free operation and to improve our offer.No assignment to your person is made.
Data collection and use
We collect personal data when you voluntarily provide it to us.This occurs as part of an order, contacting us, or opening an account.Which data is collected can be seen from the respective input forms.We use this data to process the contract and handle your inquiries.After complete processing, your data will be blocked and deleted after the statutory retention periods.Further use will only take place with your consent or if this is permitted by law.Your customer account can be deleted at any time.
Data transfer for contract fulfillment
For delivery, we pass your data on to the commissioned shipping company.For payment processing, we pass payment data on to banks or payment service providers.Depending on the provider, data is also collected there directly.The privacy policy of the respective payment service provider applies.
Credit check and scoring
In certain cases, we check your creditworthiness.For this purpose, we work with Creditreform Boniversum GmbH.For this purpose, we transmit the name and contact details.Further information pursuant to Art. 14 GDPR can be found here:
https://www.boniversum.de/eu-dsgvo/informationen-nach-eu-dsgvo-fuer-verbraucher/
In the case of advance payment, we reserve the right to carry out an identity and credit check.The check is carried out by credit agencies.
Creditreform Boniversum GmbH
Hellersbergstraße 11
41460 Neuss
Deutschland
The information may contain score values based on statistical methods.We use these values to decide on contractual relationships.Your legitimate interests will be taken into account.
Use of cookies
We use cookies to improve the website and for certain functions.Cookies are small text files that are stored on your device.Session cookies are deleted after the session ends.Persistent cookies remain stored and recognize your browser again.You can control the storage of cookies in your browser.When deactivated, functions may be restricted.
Google Analytics
This website uses Google Analytics to analyze website usage.Google uses cookies to analyze your usage behavior.The data is generally transferred to servers in the USA.The IP address is anonymized within the EU.No merging with other Google data takes place.
You can prevent data collection by Google:
http://tools.google.com/dlpage/gaoptout?hl=de
Alternatively, you can disable tracking by opting out.
Trusted Shops review reminder
With your consent, we transmit your email address to Trusted Shops.This serves as a reminder to submit a review.Consent can be revoked at any time.
Trusted Shops Trustbadge
The Trustbadge is integrated to display the quality seal.This serves to market our offer.When accessed, access data is stored in the server log file.This data will be deleted after seven days at the latest.Further data will only be transmitted when using Trusted Shops.
Review reminder by email
With your consent, we use your email address for review reminders.Consent can be revoked at any time.
Right of access
You have the right to information about your stored data.You have the right to rectification, blocking or deletion.If you have any questions, please refer to the contact details in the legal notice.
Cookies
To make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages.These are small text files that are stored on your device.Some of the cookies we use are deleted again after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your device and enable us or our partner companies to recognize your browser on your next visit (persistent cookies).You can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them, or exclude the acceptance of cookies for specific cases or in general. If cookies are not accepted, the functionality of our website may be limited.