Terms and Conditions General Terms and Conditions
Right of withdrawal for consumersYou have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party nominated by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement. (e.g. by letter, fax or e-mail). You can use the attached model withdrawal form for this purpose, but this is not mandatory.
Our contact details are: LTLUX24 Light and Technology GmbH, Friedrich-Ebert-Str. 1b, 15344 Strausberg, Germany, info@leuchtenking.de, Phone: +49 (0) 3341 3907015, Fax: +49 (0) 3341 3907019
You can also submit the withdrawal form or another declaration online:
https://www.leuchtenking.de/kontakt.asp?top=Kontakt&headl=widerruf
We will confirm receipt of your cancellation immediately by email.
To meet the deadline, it is sufficient to send the notification in good time.
Consequences of cancellation
If you cancel this contract, we will reimburse all payments, including delivery costs, without undue delay and no later than fourteen days from receipt of your cancellation.Excluded are additional costs arising from a delivery method other than the least expensive standard delivery.For international deliveries, only the cheapest standard delivery within Germany will be refunded.The refund will be made using the same payment method, unless otherwise agreed.No fees will be charged.We may refuse the refund until we have received the goods back or proof of shipment has been provided.
You must return the goods without undue delay and at the latest within fourteen days.The deadline is met if the goods are dispatched in time.You bear the direct return costs.For goods that cannot be shipped as parcels, these amount to 150 EUR.You are only liable for any loss in value if it results from use beyond what is necessary.
The right of withdrawal does not apply to the following contracts:
Goods that are custom-made or clearly tailored to personal needs.
Replacement glass is excluded from the right of withdrawal, as it is ordered individually for specific luminaires.
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form.)
- LTLUX24 Licht und Technik GmbH, Friedrich-Ebert-Str. 1b, 15344 Strausberg, info@leuchtenking.de, Germany, Fax: +49 (0) 3341 3907019
- I hereby withdraw from the contract for the following goods or services
- Ordered on / received on
- Name
- Address
- Signature (only for notification on paper)
- Date
(*) Delete as appropriate.